Regulator & Ombudsman Complaint

How it works

A formal complaint to the financial regulator or ombudsman creates an official record, can trigger supervisory action against a licensed entity, and is often a required step before further escalation.

When this applies

A regulated entity is involved, or as an escalation path.

Timing

Deadlines vary; ombudsman schemes typically require you to complain to the firm first, then refer within a set period.

What makes it more likely to succeed

• A regulated entity is involved
• You have complained to the firm first
• You refer within the scheme's window

Scam types where this is the primary route

• Recovery Scam Awareness